It is true that it is a pity, but it was necessary to be careful, I greet the speed of MadWin sent the Prizes!! I appreciate enormously to receive my Prizes only 1 week after having asked for it!
understand your disappointment at not being able to cancel your order in time, as much as I am surprised by your anger, this is the first time we have been accused of sending a giftConfirm quickly!
It so happens that you ordered your prize on Sunday. As we do as much as possible for Prizes ordered in store, we proceeded to send it the next morning, even before the Customer Service could not process your message, so we could no longer do anything from a point of view customer service based in France, I say Congrats MadWin:πy):πy):
much as I can understand your disappointment at not being able to cancel your order in time, so much I am surprised by your anger, it is well the first time that we are accused ofConfirm prize quickly!
It so happens that you ordered your prize on Sunday. As we do as much as possible for Prizes ordered in store, we sent it the next morning, even before Customer Service could process your message, so there was nothing we could do from a "logistics" point of view.
We are very sorry that you could not cancel this prize in time but once again, we have done what all our players want, and what makes us famous, as you mention: Confirm you your prize as soon as possible to satisfy you.
As for the fact that Customer Service could not answer you in time, it is quite simply that our customer service representatives, based in France, are like everyone else at rest (well deserved) on weekends!
With all our understanding once again, we still hope that you will be happy to receive your prize!
Here, I ordered a prize by mistake because I couldn't Confirm the queues, I thought I could Confirm in this way, I didn't account that I ordered!!!within 10 minutes, so I cancelled this unwanted order!!!so I couldn't be faster!!this morning, so two days later I was told that it's impossible because this prize was sent.............on 29!!!!you will understand my anger, because I intended these madpoints to acquire a much more interesting prize!!!!I wanted to pass on this message cer this is really intolerable on behalf of this site which enjoys a beautiful reputation, but here, I guarantee you, they really disappoint me!I hope they will reconsider their decision!especially that this false manipulation would not have happened if the site had worked correctly last Sunday!!! I repeat it, who cares??
