Player Mwawa posted a message on 21/08 10:57 on the MadWin Forum: prize reception. Answer him on MadWin and exchange with other players

Thank you for your answer which proves the seriousness of your forum.
my address was correct and anyway, we are in a village of 80 inhabitants, where the postman knows everyone.
I will nevertheless go to the post office to see if a package has not stayed there.

Sincerely
Mwawa

Hello 🙋 We

do what it takes to ensure that our members are satisfied, but it is only natural that La Poste should assume its share of responsibility. Prizes that do not arrive at their destination, fortunately this happens rarely, but when it does, it is normal, even necessary to follow procedures. In addition, we receive dozens of parcels every week in return from La Poste, which is unable to identify the address indicated by the member. Maybe this will be your case, in which case, when La Poste sends us back your package, the Customer Service will contact you to verify your postal address. We will then be able to send you back your package, this second shipment being entirely at our expense, at no cost to the member. This is Round our commitments to our members.

This allows me to remind everyone of the importance of filling in the postal address field of your account as accurately as possible. I would also like to remind you that we do not sell your postal addresses, so they are not shared with anyone other than us and are only used to Confirm you your Prizes!

The Web'.