hello, my prize (a children's book) was validated on 03/01/17, but it has still not been sent. This delay seems very, very long, no! Is there anyone else in my case? Thank you
I'm sorry for the delay in sending your Prizes. We have experienced an increase in activity over the past 15 days causing a little delay but everything has returned to normal since this week.
For information, if your winnings are out of stock you are refunded AND we send you a message to let you know.
If you want to more info about how to send your Prizes, simply contact our customer service.
what's weird is that I won another prize on 25/02, validated on 03/03 and I've already received it. So if it is a temporary or permanent stock shortage, a little message to warn us wouldn't be too much!
